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FAQ
MEMBERSHIP AND ACCOUNT
How can I become a member?
How can I update my membership information?
I forgot my password, what should I do?
How can I cancel my membership?
ORDER
How can I order?
How to arrange tracking of my order?
Can I make changes to my order?
How can I cancel my order?
How long does it take for my order to arrive?
What should I do if my order is incomplete?
Can I change the shipping address and recipient name of my order?
I cannot add products to my cart. What should I do?
Do you sell wholesale on your site?
PAYMENT
What payment options can I use for my purchases?
To which banks can I make money transfer/EFT payments?
What should I do after making my money transfer/EFT payment?
Can I pay at the door?
CARGO AND DELIVERY
Which cargo company is my order sent with?
How much is the shipping fee?
When will my cargo arrive?
Are deliveries made on public holidays?
My order has been shipped, but I want to change the address. What should I do?
My order arrived without me at my address, what should I do?
CANCELLATION, RETURN and EXCHANGE
In what cases can order cancellation not be possible?
How can I return a product I bought from Vaneda.com? Will I pay shipping fees?
How many days can I return the product I purchased?
How many days can I return the product I purchased?
Which products can I return?
When will I be refunded for the product I returned?
PRODUCT REVIEW AND TERMS OF USE
How long is the warranty period of your products?
What are your general terms and warranty conditions?
How can I send my product for review?
Suede & Nubuck Leather Instructions for Use
Leather Boots Instructions
CUSTOMER SERVICE
How can I reach customer service?
