FAQ's
1.
How I can be a member?
By clicking the "SIGN UP" link on the home page of
www.vaneda.com, you can fill out the membership form, become a member
immediately and start shopping. You do not have to pay any fee to become a
member of our site.
2.
Why I have to be a member?
Lot of advantages are waiting for members on www.vaneda.com
·
Instead of spenidng lots of time on shops
·
You can save your time spent searching for the
most beautiful and affordable shoe model or trying to find accessories suitable
for the selected shoe.
· Because www.vaneda.com members have the opportunity to review detailed photos of the products they like with just a click"
3.
Can I shop without being a member?
Without being a member you can visit our website and make
your order on vaneda.com
4.
How can I update my member profile?
After logging in to vaneda.com with your username and
password, you can update your membership information in the "MY
ACCOUNT/MEMBERSHIP INFORMATION" section.
5.
I forgot my password what should I do?
If you have forgotten your password, simply click on the 'I
FORGOT MY PASSWORD' link in the member login section and type the e-mail
address you specified when signing up in the box on the next page.
6.
Can I edit my order?
Once your order is confirmed, changes cannot be made within
the order. If you want to make a change in your order, the payment for your
order will be refunded by canceling your order before it is shipped. Then you
need to create a new order again. If your order has been shipped, you must send
the products to us with a return/exchange request.
7.
Which payment methods are valid for my
shop?
You can pay for your orders by Credit Card, Debit Card,
Money Order/EFT.
8.
Which banks can I make my money
transfer/EFT payments?
Bank name and IBAN Number:
VAKIF BANK
Cennet Mahallesi Branch
IBAN: TR25 0001 5001 5800 7318 9427 23
ACCOUNT NAME: VANEDA GİYİM MAĞAZACILIK SANAYİ VE
TİCARET ANONİM ŞİRKETİ
Account No: 00158007318942723
9.
What should I do after making my money
transfer/EFT payment?
After your payment, you can send your swift via email to info@vaneda.com
10. How
many days I can receive my order?
Your order will be delivered within 3 business days after your payment is
confirmed. During special days and weeks and public holidays, product
deliveries may be delayed by 1 to 3 days.
11. Is
Vat is included to basket amount?
All products prices are VAT included. You will see VAT
amount on invoice as mentioned with %8
12. What
is a long distance sales contract and preliminary information form?
These are legal texts designed to protect the consumer
in sales such as online shopping, and
which the consumer must read and approve before placing his or her order.
13. How
can I cancel my order?
After placing your order on www.vaneda.com, if your product
has not been packaged yet, you can send us a cancellation request for your
order by clicking the "Cancel Order" button in the "My
Account/My Orders" section. Your order will be canceled within the day and
payment back accordingly
14. Do
you have wholesales on website?
Wholesale sales are not valid through www.vaneda.com. You
can send your wholesale sales requests to +90 212 472 55 55 or info@vaneda.com.
15. Which
cargo company you are working with?
We deliver our products via Yurtiçi Cargo. Likewise, you can
send your returns to us via Yurtiçi Kargo.
16. How
much is the cargo freight surcharge?
We provide free shipping for your orders of 200 TL and
above.
17. If
I received missing items on my order what should I do?
You can reach to our customer services via info@vaneda.com
or via our phone number +90 212 472 55
55
18. When
I can receive my cargo?
Once the payment for your order is approved, your product
will be delivered to cargo within 3 business days. After your product is
delivered to cargo, the delivery time varies between 1 and 3 days, depending on
your region. For detailed information about delivery times, you can call
Yurtiçi Kargo customer services at 444 99 99.
19. Do
you have delivery during National holiday dates?
Delivery is not made on public holidays.
20. Can
I change the recipient name of my order?
The recipient name given during the order cannot be changed
later.