USE AND MAINTENANCE GUIDE AND DAMAGED RETURN CONDITIONS

v  Use and Maintenance Guide

1.      When buying the shoes, try the right and left shoes together. Shoes that squeeze your feet should never be bought.

2.      Your shoes should be the right size for your feet. Shoes that are too small for the feet cause problems such as premature deformation and lining tear.

3.      The sweat absorbed by the shoe evaporates in 24 hours. Therefore, wearing your shoes every 2 days will allow you to use them for a longer time.

4.      Wet shoes should be dried at room temperature and filled with absorbent material, not near a fire or under the sun, heating, sunlight, etc. Drying processes such as this may cause loosening of the adhesion areas of the shoes, cracking of the leather, stains and deformities. After the leather boots are cleaned and dried, a natural or matching polish should be applied to prevent the leather from drying out. Do not allow your boots to come into contact with chemical materials in any way.

5.      When the shoes are muddy or dirty, they should be cleaned with a slightly textile- Suede, nubuck etc. Cleaning must be done with brush, eraser and care products. Silicone-based sprays should not be used. With regular maintenance, you can use your boots for longer. After usage, clean your boots thoroughly with a clean textile and let them dry at normal room temperature.

6.      Suede and nubuck leather boots should be combed in one direction with a suede brush. You can do this with a brush specially produced for suede and nubuck leather.  If there are stains even after brushing, you can use a suede and nubuck eraser. After the wiping process is completed, you can spray your boots with suede nubuck protection spray. Suede shoes should be cleaned with a suede brush or eraser.

7.      Leather shoes should be polished in their own color or with a natural polish.

8.      Nubuck shoes should be cleaned with a nubuck eraser or a soft sponge.

9.      Shoes should be ventilated against possible odors. When not in use, store your boots in a dry, cool and well-ventilated place. To prevent deformation, shoes should be molded while resting or storing.

10.  Shoes should not be kept in humid environments.

11.  Shoes should never be washed in a washing machine or by hand. Bleach, detergent, etc. It should not be cleaned with other materials.

12.  You should use your shoes in conditions appropriate to their structure and purpose. Shoes used in unintended areas and situations will wear out in a short time and may cause irreparable deformations.

13.  Be sure to unlace your shoes and wear them without stepping on the back (fort) parts (your shoes cannot be interfered with in any way after the fort damages.)

14.  Wrinkles and stretching may occur on the leather of your shoes, depending on the structure of your foot and how you use it. These wrinkles and stretches will increase with each flexing (twisting) of the foot. It is recommended that you use appropriate molds to prevent deformations on your shoes.

15.  It is recommended that daily lifestyle leather, suede and nubuck shoes should not be used in snowy and rainy environments, and only rubber and rubber-soled shoes should be used.

16.  We must wear shoes using a shoehorn. Products that are tried to be worn with your hand or by stepping on them may cause tearing at the heel, dorsal breakage, stitching removal, and deformation of the skin.

17.  Do not use silicone sponge or liquid paint to shine your shoes. It shortens the life of the leather and causes it to dry and crack.

18.  Linen products should be hand washed in cold water. Bleach, brightener should not be used and should not be machine washed.

19.  The shoes may squeeze or hit the foot during the first few wearings until they adapt to the foot. Therefore, before going out with new shoes, it is useful to try them on at home a few times.

20.  Shoes with synthetic material in the inner lining are likely to cause odor and absorb water.

21.  Unprocessed natural leather and light colored products (Mink, Gray, Blue, Green, Red, Yellow, etc.) may experience darkening in color after dyeing and maintenance.

22.  Stains that cannot be removed on the shoes due to excessive sweating of the feet are not a manufacturing defect.

23.  Leather is a natural product, it breathes and has natural flexibility. Inequalities of the leather, such as color differences, pore stains and thorn marks, are not quality defects but document the naturalness of the product.

24.  Do not keep your shoes in a plastic bag, do not keep them in strong light or intense sunlight for a long time. Otherwise, you may experience color changes or fading. The sun can cause discoloration of the leather on shoes.

25.  Sweaty feet and snow can cause saltiness on the skin and cause stains that cannot be removed.

26.  Have your dirty or stained shoes cleaned only by certified expert cleaners.

27.  In shoes with hand-stitched uppers (so-called saddlery), the shoes may get water from the seams. Therefore, this type of shoes should be avoided in puddles as much as possible in winter and rainy weather.

28.  Boots and boots with zippers may catch water from the zipper area. Therefore, with this type of shoes, one should not enter puddles that will reach the level of the zipper.

29.  It should not be forgotten that any shoe that does not have a "waterproof feature" statement on it may pass water in the rain.

30.  In shoes using leather, called "Crazy" (where cowhide is used and not processed in order not to spoil the natural appearance of the leather), there may be differences in the colors of the right and left soles of the same shoe. This situation is characteristic of the skin; It is not an error.

31.  The soles may damage the skin due to the shoes rubbing against each other while walking ; It can even stain the leather from time to time in light-colored shoes. It is not normal for shoes to rub against each other in walking physiology. The user is responsible for any wear and tear resulting from such habits. Friction, impact etc. These reasons are not considered as manufacturing defects.

32.  Linen products may discolour due to reasons such as being left wet and damp, contact with sea water, cleaning and polishing substances used and applied, and constant use without socks on excessively sweaty feet.

33.  The product laces must be tied properly and the foot must remain motionless inside the product. Otherwise, the inner fort lining of the product may tear, and the fort tires may break and deform from the inside to the outside.

34.  Due to the anatomical structure of the foot, there may be sideways expansion and wrinkles in leather, suede and linen products.

35.  The product you have purchased is suitable for daily use and is not designed for use in field conditions.

 

v  Defects and Return Conditions Rights

1.      The Seller will not be held responsible for any damage that may occur as a result of the Buyer's use of the purchased product contrary to the usage instructions and storage conditions stated on the website.

2.      The buyer and/or the person receiving the delivery is obliged to check whether the product/products are delivered intact, complete, in accordance with the specified qualifications and as required by the legislation. A report must be kept with the transportation company representative regarding the product/products that are determined to be damaged during delivery. Otherwise, the Seller will not be held responsible for any damage or errors in the products.

3.      The warranty period is 1 year by starting from the delivery of the goods.  All products sold are under the warranty of the manufacturer. In case of any problems that are covered by the warranty for all products under warranty, the customer can contact the manufacturer.

4.      The user/buyer if defines that the product has a defect arising from the production, in terms of visible and/or control-detectable defects, within 30 days at the latest if the BUYER is a consumer, within 8 days at the latest if the BUYER is not a consumer, within the warranty period if the BUYER is under warranty; He must report the defect to info@vaneda.com, explaining/specifying in detail how and when he detected the defect, and the contact information where he can be reached. Otherwise, the user/buyer cannot exercise their rights regarding the defect/warranty due to the defect notification not being made in time.

5.      In cases where the consumer was aware of the defect at the time the contract was established or was expected to be aware of it, the SELLER will not be held responsible for the breach of contract.

6.      By attaching the e-mail sent following the notice of defect via the e-mail address or by submitting a petition with a signature within the same period, the Buyer; The product must be sent for review using the return address and contact information below. All documents regarding the invoice and purchasing information must be sent along with the product and the petition.

7.      Provided that visible or inspectable defects are reported within the above-mentioned periods and other hidden defects are reported as soon as they become apparent within 2 years following the delivery date; Within 30 business days after the request and the complete delivery of the product as stated above; Whether the application has been made appropriately or not, the alleged error/damage/deficiency etc. We will examine and conclude whether the phenomenon exists or not, and if so, whether it is caused by the user and usage or production.

8.      As a result of the review, it is determined that the application was not made in accordance with the application conditions, alleged error/damage/deficiency, etc. If it is determined that the phenomenon does not exist or that the defect exists but is caused by the user and/or use, all materials sent will be sent back at the expense of the shipping fee and, if applicable, customs and other tax / duty expenses. In addition, the result of the examination and its reasons are notified to the Buyer.

9.      As a result of the review, the alleged error/damage/deficiency etc. If it is understood that the defect arising from production and the defect right has been exercised in accordance with all legal conditions within the period; Defects that can be eliminated with simple repairs are corrected and sent to the Buyer without any additional shipping fee, all expenses being borne by us. In case of defects that cannot be eliminated by simple repair, the Buyer will be entitled to a replacement with a non-defective equivalent or a refund depending on which of the Buyer's optional rights is used. Exchange of the product for the same amount may be due to the product not being in stock under the current conditions, being discontinued from production, etc. If it is not possible for some reason, a refund will be made.

10.  If it is decided to return or exchange the product, the Buyer must deliver the returned products in full, including its box, packaging and standard accessories, if any. If the invoice of the product for which a refund is decided is corporate, it must be sent together with the refund invoice issued by the institution. If these add-ons are not delivered, it is our responsibility as the Seller to decide whether to exchange or refund them.