FAQ's

1.      How I can be a member?

By clicking the "SIGN UP" link on the home page of www.vaneda.com, you can fill out the membership form, become a member immediately and start shopping. You do not have to pay any fee to become a member of our site.

 

2.      Why I have to be a member?

Lot of advantages are waiting for members on www.vaneda.com

Ø  Instead of spenidng lots of time on shops

Ø  You can save your time spent searching for the most beautiful and affordable shoe model or trying to find accessories suitable for the selected shoe.

Ø  Because www.vaneda.com members have the opportunity to review detailed photos of the products they like with just a click"

 

3.      Can I shop without being a member?

Without being a member you can visit our website and make your order on vaneda.com

 

4.      How can I update my member profile?

After logging in to vaneda.com with your username and password, you can update your membership information in the "MY ACCOUNT/MEMBERSHIP INFORMATION" section.

 

5.      I forgot my password what should I do?

If you have forgotten your password, simply click on the 'I FORGOT MY PASSWORD' link in the member login section and type the e-mail address you specified when signing up in the box on the next page.

 

6.      Can I edit my order?

Once your order is confirmed, changes cannot be made within the order. If you want to make a change in your order, the payment for your order will be refunded by canceling your order before it is shipped. Then you need to create a new order again. If your order has been shipped, you must send the products to us with a return/exchange request.

 

7.      Which payment methods are valid for my shop?

You can pay for your orders by Credit Card, Debit Card, Money Order/EFT.

 

8.      Which banks can I make my money transfer/EFT payments?

Bank name and IBAN Number:

VAKIF BANK

Cennet Mahallesi Branch

IBAN: TR25 0001 5001 5800 7318 9427 23

ACCOUNT NAME: VANEDA GİYİM MAĞAZACILIK SANAYİ VE TİCARET ANONİM ŞİRKETİ

Account No: 00158007318942723

 

9.      What should I do after making my money transfer/EFT payment?

After your payment, you can send your swift via email to info@vaneda.com

 

10.  How many days I can receive my order?

Your order will be delivered within  3 business days after your payment is confirmed. During special days and weeks and public holidays, product deliveries may be delayed by 1 to 3 days.

 

11.  Is Vat is included to basket amount?

All products prices are VAT included. You will see VAT amount on invoice as mentioned with %8

 

12.  What is a long distance sales contract and preliminary information form?

These are legal texts designed to protect the consumer in  sales such as online shopping, and which the consumer must read and approve before placing his or her order.

 

13.  How can I cancel my order?

After placing your order on www.vaneda.com, if your product has not been packaged yet, you can send us a cancellation request for your order by clicking the "Cancel Order" button in the "My Account/My Orders" section. Your order will be canceled within the day and payment back accordingly

 

14.  Do you have wholesales on website?

Wholesale sales are not valid through www.vaneda.com. You can send your wholesale sales requests to +90 212 472 55 55 or info@vaneda.com.

 

15.  Which cargo company you are working with?

We deliver our products via Yurtiçi Cargo. Likewise, you can send your returns to us via Yurtiçi Kargo.

 

16.  How much is the cargo freight surcharge?

We provide free shipping for your orders of 200 TL and above.

 

17.  If I received missing items on my order what should I do?

You can reach to our customer services via info@vaneda.com or via our phone number  +90 212 472 55 55

 

18.  When I can receive my cargo?

Once the payment for your order is approved, your product will be delivered to cargo within 3 business days. After your product is delivered to cargo, the delivery time varies between 1 and 3 days, depending on your region. For detailed information about delivery times, you can call Yurtiçi Kargo customer services at 444 99 99.

 

19.  Do you have delivery during National holiday dates?

Delivery is not made on public holidays.

 

20.  Can I change the recipient name of my order?

The recipient name given during the order cannot be changed later.

 

21.  My order has been shipped, but I want to change the address. What should I do?

Once your order is delivered to cargo, its not possible to  change the address. In such cases, you can get detailed information by calling Yurtiçi Kargo customer services at 444 99 99, depending on the delivery type you selected when placing your order.

 

22.  What should I do if my order arrived at my address when I was out  ?

In cases where your orders cannot be delivered to you, a note will be left by the cargo company you have chosen. You can contact the cargo branch where your order was left mentioned in this note.

 

23.  Can I pay my order during adress pick up receipt?

We don't have pick up adress payment on www.vaneda.com

 

24.  I can't add products to my cart. What should I do?

If you can't add a product to your cart, you can reach customer service at +90 212 472 55 55.

 

25.  How many days can I return the product I purchased?

You can return the purchased product within 15 days, provided that it has not been used in any way.

 

26.  Which products can I make return?

The packaging of the product you want to return must be undamaged and unused. You must send the product(s) you want to return with its original box and all accessories.

 

27.  How can I cancel my membership on www.vaneda.com?

You can send an e-mail to customer services at info@vaneda.com regarding membership cancellation.

 

28.  Which browsers can I use to shop on vaneda.com?

You can access it from your browsers ON www.vaneda.com via Internet Explorer, Chrome, Mozilla and Safari etc.

 

29.  How can I reach to customer services?

You can reach to our customer services via info@vaneda.com or via our phone number  +90 212 472 55 55

 

30.  What are product usage instructions?

 

v  Suede & Nubuck Leather Usage Instructions

Ø  Suede and nubuck leather boots should be combed in one direction with a suede brush. You can do this with a brush specially produced for suede and nubuck leather.

Ø  If there are stains even after brushing, you can use a suede and nubuck eraser. After the wiping process is completed, you can spray your boots with suede and nubuck protection spray.

Ø  If your boots have been exposed to rain or water, they should never be dried in an extremely hot place (near a fire, on a heater).

Ø  Let boots dry at room temperature. After the boots are dry, you can brush and wipe them.

Ø  Do not allow boots to come into contact with chemical materials in any way.

Ø  Keep boots in a dry, cool and well-ventilated place when not in use.

 

v  Leather Boot Usage Instructions

Ø  With regular maintenance, you can use your products for longer. After use, clean your boots thoroughly with a clean cloth and let them dry at normal room temperature.

Ø  Leather boots should never be dried in an extremely hot place (near a fire, on a heater). After the leather boots are cleaned and dried, a natural or matching polish should be applied to prevent the leather from drying out.

Ø  Do not allow boots to come into contact with chemical materials in any way.

Ø  Keep boots in a dry, cool and well-ventilated place when not in use.

 

31.  What are general terms and warranty conditions?

Ø  Do not wash your boots on washing machine. Do not allow your boots to come into contact with chemical materials in any way. Do not expose your boots to fire.

Ø  The warranty period is 1 year by starting from the delivery date of the goods. All products sold are under the manufacturer's warranty. In case of any problems that are covered by the warranty for all products under warranty, the customer can contact the manufacturer.

Ø  Damages that occur when usage and maintenance conditions are not taken into account, and applications made without submitting an invoice are outside the scope of warranty.